Services

Retaining customer loyalty & evolving your marketing so it works harder for you.

What We Do

Good marketing is more than just a campaign or a content strategy.

Great marketing is fuelled by so much behind the scenes. This involves everything from data, technology, people, processes and strategy. Often, many of these things haven’t been revisited for a long time, or work brilliantly but in a silo. 

When you get all of these elements working together, you drive successful campaigns where your customers feel valued, and you deliver higher results into your organisation. 

We work with you to unpick the silos, look at things from the outside customer perspective into your organisation, and suggest practical and essential guidance for you to make changes to deliver results both for you and your customers. 

We offer 3 core pillars to achieving a full context marketing strategy:

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01
Assessing Your Current Marketing Activity
  • Business & Marketing Strategy Alignment
  • Workshops
  • Marketing ‘Mystery Shopping’
  • Marketing Effectiveness Audit
  • Marketing Vision and Strategy
 
Working with You

We help you discover how to make the most of your marketing, looking at every stage of your marketing campaigns and identify gaps and opportunities. We dive into your data and technology set up to ask questions so that it can work harder for you. We use our discover stage to help set you a direction for your digital ambition. 

02
Transforming Your Marketing Function
  • Skills Gap Analysis
  • Marketing Structure Evaluation
  • Process Assessment & Opportunities
  • Marketing Technology Audits & Mapping
  • Culture Appraisal
Evolving Your Marketing Function

Using the transform stage of our consultancy, we help you establish how to bring your digital ambitions to life. Helping you plan how to dive into identified  opportunities to solve the challenges you face in achieving your marketing as you plan for the years ahead.

 

03
Valuing and Retaining Your Customers
  • Retention Strategy
  • Digital Marketing Strategy
  • Marketing Data Model
  • Test & Learn Strategy
  • Content Marketing Strategy
  • Marketing Automation Best Practice
 
Keeping Your Customers

Building a loyal customer base is crucial to your brand’s sustained growth. We build successful retention strategies with you to keep your customers coming back, creating loyalty and brand advocacy whilst allowing your acquisition budgets to stretch further.

 

 

Not sure where to start?

We can help you with that too.

Often we find that organisations need to take a look at where they are and where they are going before they can move forward. We run a range of workshops that can support organisations understand what they need and where they need to get to before they start on any effectiveness or transformation journey.

Want to know more?

Get in touch below and we can have an informal chat to understand what your needs are, listen to the pain points and to understand your vision.

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